Subscription FAQ
HOW OUR SUBSCRIPTIONS WORK
Buy a bundle of months upfront (available here on our website, and some other marketplaces).
The first delivery is a welcome pack with a sign-up card.
The recipient activates their subscription when ready—no expiry date!
They don’t need an account; updates (like address changes) are handled via email.
Auto-renews each month, with an account for managing details.
Pre-paid and rolling subscriptions are separate—they don’t convert into each other
Your first parcel (the welcome pack) will be posted on our next working day after you order. The rest of the parcels won't start until the recipient activates the subscription.
Shipping & Delivery
We ship worldwide, except for the EU, EEA and Northern Ireland. You can read more about that decision on our blog here: https://www.bookishly.co.uk/blogs/news/it-s-not-goodbye-it-s-auf-wiedersehen
- Standard postage is free for orders over £15 within the UK.
- On UK orders under £15 the postage is just £2.50.
- International postage is calculated in the shopping cart, just let us know your location at checkout.
- If your recipient is overseas make sure to choose the 'international' option on the product listing before checkout.
Subscriptions here are the same product but managed via Cratejoy, not our website. We can help you manage your account if you get in touch though!
- UK: Usually arrives within a few days of dispatch.
- International: Can take 2–4 weeks depending on location and customs processing.
For international buyers - please be aware that customs duties may apply to some products when importing from outside the UK.
Customers are responsible for ensuring compliance with the laws of their country and paying all applicable customs duties, import charges and taxes.
Though unusual, it is possible for customs to sometimes hold parcels up to a few weeks.
US customers won't have to pay tariffs on orders under $800.
Our welcome packs are sent via a tracked Royal Mail service, so you'll get a tracking number in your dispatch email. Our subsequent monthly deliveries are not sent tracked but we find it to be a very reliable service.
Inside the welcome pack parcel will have been a small card with details about how to sign up for the rest of the subscription. Subscriptions don't enter our cycle until this happens. If you still have the card, great! you can sign up now, the code doesn't expire. If you can't find it, don't panic, just drop us an email tohello@bookish.lywith your name, delivery details, buyer's name if it was gifted and we'll send you everything you need.
Please send an email to hello@bookish.ly with your name, OLD delivery details, NEW delivery details and subscription number/unique code and we'll sort it for you. It's important to note that we may not be able to change shipping address for your current parcel, depending on where in the subs schedule your parcel is.
Other Questions
Yes, and Tea and Book Club. We have decided to phase the vintage books out and focus on our classic books with our beautiful dust jackets. Everyone currently subscribed to a vintage subscription will be able to carry on for the foreseeable future. We're just not taking on new customers. Don’t worry no-one will miss out!
Our books are a surprise, so we can’t guarantee you won’t receive one you already have. Many of our subscribers enjoy gifting duplicates to friends or swapping with fellow book lovers. If you do need to arrange a return to swap for another book please drop us an email on hello@bookish.ly.
We're sure that you will love your parcel however it can be returned in the original condition for a refund. Please get in touch within 14 days of receipt to arrange this.
You can use the chat icon on our website (bottom right) or email us on hello@bookish.ly.
Or why can't I see my subscription when I log in?
If you had a pre-paid gift subscription and signed up with the card in your welcome pack, you won't be able to manage your subscription from the account section of our website. We can update your address details or anything else you need if you contact us via our chat or on hello@bookish.ly.
Another reason might be because you purchased on Cratejoy, rather than here on our website. So you can either log in over on Cratejoy, or pop us over an email so we can help you!
ROLLING MONTHLY SUBSCRIPTION
Shipping & Delivery
We ship worldwide, except for the EU, EEA and Northern Ireland. You can read more about that decision on our blog here:https://www.bookishly.co.uk/blogs/news/it-s-not-goodbye-it-s-auf-wiedersehen
UK shipping is free, and international shipping is £4 per month.
Your first parcel will be posted on our next working day after you order. After that, renewals happen on the 8th of each month, and new parcels ship around the 14th.
If you order in the 10 days before the 8th, your next renewal won’t be until the following month.
- UK: Usually arrives within a few days of dispatch.
- International: Can take 2–4 weeks depending on location and customs processing.
For international buyers - please be aware that customs duties may apply to some products when importing from outside the UK.
Customers are responsible for ensuring compliance with the laws of their country and paying all applicable customs duties, import charges and taxes.
Though unusual, it is possible for customs to sometimes hold parcels up to a few weeks.
US customers won't have to pay tariffs on orders under $800.
Your first parcel will be sent via a tracked Royal Mail service, so you'll get a tracking number in your dispatch email. Our subsequent monthly deliveries are not sent tracked but we find it to be a very reliable service.
Log into your account here, or drop us an email to hello@bookish.ly with your name, OLD delivery details, NEW delivery details and order number and we'll sort it for you. Please update your address before the next billing cycle to ensure your next box is sent to the correct location. If you need to make an urgent change after billing, contact us as soon as possible.
Payment
You'll be charged at the point at which you make your first order, and then on the 8th of each month. If your first order is in the 10 days leading up to the 8th of the month, then you won't be charged again until the next month.
You can log in to your account here to manage your payment method.
You can log in to your account here to manage your subscription.
You can cancel anytime through your account settings. If you cancel after your payment has been processed, you will still receive the box for that month, and the cancellation will take effect before the next billing cycle.
Other Questions
Yes! Just pop the recipient's address in at checkout and we'll send everything to them. We don't put any pricing in the packaging, and you can add a gift note at checkout.
Our books are a surprise, so we can’t guarantee you won’t receive one you already have. Many of our subscribers enjoy gifting duplicates to friends or swapping with fellow book lovers. If you do need to arrange a return to swap for another book please drop us an email on hello@bookish.ly.
We're sure that you will love your parcel however it can be returned in the original condition for a refund. Please get in touch within 14 days of receipt to arrange this.
You can use the chat icon on our website (bottom right) or email us on hello@bookish.ly.
It might be because you purchased on Cratejoy, rather than here on our website. So you can either log in over on Cratejoy, or pop us over an email so we can help you!