Frequently Asked Questions
It’s worth noting that we have two systems for subscriptions running side by side. We have this site, where you can purchase sets of months as non-recurring subscriptions. Customers buying or receiving subscriptions from this site will have a welcome pack and signup code.
We also have a site that can take recurring payments and allows you to login and manage your details yourself (or we can help out if you prefer!), so shouldn't need to use this site. There’s more info about all that here: www.teaandbookclub.com
What are the Bookishly Book Clubs?
The Bookishly Book Clubs are a set of subscriptions containing classic or vintage books, and coffee or tea. There’s even one with some beautiful Bookishly stationery in it too! For further information here’s the product options: Bookishly Subscriptions
How much does a Bookishly subscription cost?
Our subscriptions range from £10-£16 per month, you can purchase either a month to month subscription or pre-pay for a set number of months up to 12 months. For further information please visit: Bookishly Subscriptions
How much is shipping?
If you’re in the UK then shipping is free! If you’re outside the UK then we have a low flat shipping rate of £3 per month. Example: a 3 month coffee + vintage book subscription would be £30 + £9 shipping.
How do I change my address?
Please send an email to subs@bookish.ly with your name, OLD delivery details, NEW delivery details and subscription number/unique code and we'll take a look for you. It's important to note that we may not be able to change shipping address for your current parcel, depending on where in the subs schedule your parcel is (see our Sub Schedule below).
Where is my parcel?
If you’ve had your shipping confirmation email then it’s on the way!
- In the UK it should take about 2-3 days with the Royal Mail. The parcel fits through most letter boxes but not all of them, so it might be at the sorting office. They should leave a card for you but sometimes they don’t.
- International parcels will take a little longer - perhaps 7-14 days. If there are customs issues then it can be a little longer, in some cases mail to Australia can take up to 5 weeks. Your package will be with your local postal service. It’s not a tracked service but we find it to be very reliable.
If you think your parcel is taking too long, drop us an email to subs@bookish.ly with your name, delivery details and subscription number/unique code and we will look into it for you.
I've only had one parcel, there should be more, what's happened?
Inside the welcome pack parcel will have been a small card with details about how to sign up for the rest of the subscription. Subscriptions don't enter our cycle until this happens. If you still have the card, great! you can sign up now, the code doesn't expire. If you can't find it, don't panic, just drop us an email to subs@bookish.ly with your name, delivery details, buyer's name if it was gifted and we'll send you everything you need.
Ok! I have my card and I'm ready to sign up, what's the process?
- containing TEA +Vintage Book sign up by at least the 10th of the month and your parcel will be included in that month’s dispatch, after this date your parcel will be included in the following month's dispatch. Got your card to hand, here's a link to sign up now:
www.bookishly.co.uk/pages/noths-signup
- containing COFFEE +Vintage Book sign up by at least the 16th of the month and your parcel will be included in that month’s dispatch, after this date your parcel will be included in the following month's dispatch. Got your card to hand, here's a link to sign up now:
www.bookishly.co.uk/pages/coffee-signup
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containing Tea/Coffee + Classic of the Month sign up by at least the 8th of the month and your parcel will be included in that month’s dispatch, after this date your parcel will be included in the following month's dispatch. Got your card to hand, here's a link to sign up now: www.bookishly.co.uk/pages/
classic
Our subscription schedule
Your first parcel will be posted out next working day from you placing the order (as standard). This is the welcome pack/first parcel, inside will be a small card with details about how to sign up for the rest of the subscription, subscriptions don't enter our cycle until this happens.
- containing TEA +Vintage Book ship around the 14th of the month
- containing COFFEE +Vintage Book ship around the 20th of the month
- containing Tea/Coffee + Classic of the Month ship around the 10th of the month
I signed up on teaandbookclub.com for a recurring payment:
Please use this link: www.teaandbookclub.com/faq
Returns
We're sure that you will love your parcel. However if you need to make a return, please get in touch within 14 days of receipt of your parcel, drop an email to subs@bookish.ly with your name, delivery details and subscription number/unique code and we'll take it from there.
Can I review your box for my blog?
We like working with bloggers and instagrammers but we get lots of requests so we're kinda picky now! We have a form for bloggers over on our sister site here: www.bookishly.co.uk/pages/blogger-request-form
If you need help with something that isn't above please let us know on subs@bookish.ly with your name, delivery details and subscription number/unique code and we'll take it from there.