Subscription FAQ

Where’s my subscription parcel?

Bookishly now have a few subscriptions, and we have two different systems running. One is for customers that have signed up for a monthly payment via www.teaandbookclub.com (for tea or coffee) and one for customers that have bought or been gifted a set number of months via www.bookishly.co.uk or one of the marketplaces we sell on.

Our subscriptions are:

- Tea and Book Club (pre-paid bundle or monthly payment)

- Coffee and Book Club (pre-paid bundle or monthly payment)

- Classics and a Cuppa (pre-paid bundle only)

I signed up on teaandbookclub.com for a recurring payment:

Our shipping schedule is a little complex so please read this carefully!
- Tea parcels ship around the 14th of the month.
-  Coffee Parcels ship around the 20th of the month.
-  ALL new orders from 20th-27th of the month ship straight away.
After the cut off of the 27th, new orders enter the cycle for the next month and ship around the 14th (tea) or 20th (coffee).
The above dates can vary a little bit depending on where weekends and holidays fall.

The billing goes through on the 8th of the month. You'll get an email just before the billing day to remind you. If you purchased the subscription yourself you can manage things like the delivery address by logging in to teaandbookclub.com. You can also skip a month or cancel your subscription from there. If you have any trouble logging in, we can also do all that for you. Just drop us an email on subs@bookish.ly.

There’s more information about the recurring payments here: http://www.teaandbookclub.com/whats-in-the-box  

I bought or was gifted a bundle of months starting with a welcome pack:

Coffee and Book Club(Bundles of months with a welcome pack and sign up code) Parcels are posted around the 20th of the month. Everyone that has used the details in their welcome pack to sign up by at least the 16th of the month will be included in that month’s dispatch. In June 2016 we introduced confirmation emails to go out after dispatch, which will hopefully help with knowing where things are. If you haven’t signed up yet you can do so here: www.bookishly.co.uk/pages/coffee-signup

Tea and Book Club – (Bundles of months with a welcome pack and sign up code) - Parcels are posted around the 14th of the month. Everyone that has used the details in their welcome pack to sign up by at least the 10th of the month will be included in that month’s dispatch. In June 2016 we introduced confirmation emails to go out after dispatch, which will hopefully help with knowing where things are. If you haven’t signed up yet you can do so here: http://www.bookishly.co.uk/pages/noths-signup

Classics and a Cuppa - (Three month bundles with a welcome pack and signup code) - This is a new subscription and we are still working out a few things! We are planning to dispatch each month's parcels in the second half of the month. There are two versions - one with tea and one with coffee. The tea signup form is here: https://www.bookishly.co.uk/pages/tealbc and the coffee signup form is here: https://www.bookishly.co.uk/pages/coffeelbc.

If you need to make any changes to your details please let us know on subs@bookish.ly.